Identity verification is a critical process in maintaining the security and integrity of transactions in the digital age. Pactima's end-to-end stand-alone identity verification process is designed to be both thorough and user-friendly, ensuring that business transactions are conducted with verified participants. This help article guides you through the step-by-step process of requesting and fulfilling an identity verification in Pactima, from initiating the request to verifying the details.
Requesting Identity Verification
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Log into your Pactima account: Start by accessing your Pactima account. Ensure you are logged in to proceed with the identification request.
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Initiate the ID Verification Request: Locate and click on the 'Request an ID Verification' option within your dashboard. This action will take you to the identification request section.
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Enter Recipient Details: You will need to input the first name, last name, and email address of the individual whose identity you wish to verify. Ensure that these details are accurate to avoid any confusion or delays in the process.
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Compose an Email: After entering the recipient's details, you will be prompted to create an email. This includes adding a subject and a personalized message. The email serves as a notification to your client, instructing them on how to proceed with their identity verification.
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Send the Verification Request: Once you're satisfied with the information and the email content, click 'Send'. This action dispatches an email to your client with instructions on uploading their ID for verification.
Client’s Role in Verification
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Client Receives Email: Your client will receive the email with instructions on how to upload their identification. This can be done using a QR code or directly on their device, such as a laptop or smartphone.
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Uploading Identification Documents: The client will need to take a clear photograph of their identification document, which can be a passport, driver's license, or ID card. Pactima ensures privacy and security; any blurriness in the image preview is intentional to protect the ID, but the actual image captured should be clear and legible.
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Selfie for Biometric Verification: As an additional security measure, the client is required to take a selfie. This is used for biometric verification to ensure that the person submitting the ID is indeed its owner.
Verification and Record Keeping
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Review and Verification: Once your client has submitted their ID and selfie, you can review these documents in your Pactima account. The status of the verification, along with the details and images submitted, will be clearly displayed.
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Download Audit Trail: For record-keeping and auditing purposes, you can download an audit trail of the verification process. This document provides a detailed account of the transaction and is stored securely in Pactima.
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Data Storage: All verification details are securely stored in Pactima for a minimum of 10 years, ensuring compliance with relevant regulations and standards. However, you can always delete it for a complete / full, purging.
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