Skip to main content

Configuring your camera and microphone in your browser

Joel Kapongo
Updated

Ensuring your camera and microphone are properly configured in your web browser is crucial for a seamless live ceremony experience. If these settings are not correctly set up, you might miss out on key moments or face communication barriers. This guide will walk you through the process of granting the necessary permissions in various browsers. If you've already given permissions and encounter issues, please review your computer's software settings. We'll cover the following browsers:

Chrome

  1. In a new tab, type in "chrome://settings/content". This will take you to the Site settings.
  2. Scroll down to the Permissions section and click either Camera or Microphone. 
    Screen_Shot_2020-09-29_at_2.52.44_PM.png
  3. Set to "Ask before accessing (recommended)". It is recommended to make sure both Camera and Microphone are set to this.
    cam_and_mic_ask_before_accessing_gif.gif
  4. Return to the Pactima page and refresh the page
  5. Click Allow on the pop-up that appears

 

Safari

  1. After opening Safari, click the name in the top left corner. Select Preferences
    • Screen_Shot_2020-09-30_at_4.17.43_PM.png
  2. Under the Websites tab, click either Camera or Microphone. Make sure that the website "pactima.com" is set to either Allow or Ask.
  3. Return to Pactima  and refresh the page.
  4. A pop-up should appear, click Allow

 

Firefox

  1. Right-click anywhere in the browser, and click "View Page Info".
  2. Under the Permissions tab, find Use the Camera and Use the Microphone sections.
    • If using default settings, make sure that either Always Ask or Allow is selected.
    • If Block is selected as default, uncheck the "Use Default" box and select Always Ask.
  3. Return to Pactima and refresh the page. 
    • If set on Always Ask, a pop-up should appear right below the URL 
    • To not have this pop up appear, check "Remember this decision". 
  4. Click Allow

 

If you are still experiencing issues, make sure the following is in place in your browser settings:

  1. In a new tab, type in "about:preferences#privacy". This will take you to the Privacy & Security section of your browser.
  2. Scroll down to the Permissions section and click Settings... on either Camera or Microphone. 
    Screen_Shot_2020-09-30_at_3.10.47_PM.png
  3. Make sure that "https://pactima.com" is set to Allow. If not, set to Allow and refresh your browser.

Edge

  1. In a new tab, type in "edge://settings/content". This will take you to the Site Permissions.
  2. Click into either the Camera or Microphone section
    Screen_Shot_2020-09-30_at_4.33.46_PM.png

  3. Set to "Ask before accessing (recommended)". It is recommended to make sure both Camera and Microphone are set to this.
    edge_cam_and_mic_access.gif
  4. Return to Pactima and refresh the page
  5. When the pop-up appears, select Allow

Related articles

Comments

0 comments

Please sign in to leave a comment.