Configuring your camera and microphone for your mobile devices

A flawless live ceremony experience on Pactima's platform isn't just limited to desktop users; it extends to mobile users as well. Whether you're joining a live eSignature ceremony from a smartphone or tablet, it's crucial for other participants to see and hear you without any hiccups. This article guides you through the simple steps to optimize your camera and microphone settings on mobile devices, ensuring you're always seen and heard with clarity during a Pactima live ceremony. We cover the following devices:

• Android
• iOS  

How do you know your camera is not properly configured?

Often when your camera is not properly configured you will see the following screen before joining a session:

Android Chrome

1. On your Android device, open the Chrome app .

2. To the right of the address bar, tap More (triple dots)  > Settings.

3. Tap Site Settings.

4. Tap Microphone or Camera.

5. Tap to turn the microphone or camera on or off. 

6. Unblock BOTH camera and mic.

iOS Safari

Typically, Safari prompts for cam/mic access for each call. This is a privacy setting imposed by Apple. Follow the steps below.

Refresh the call

• Refresh the Safari tab

• You should be alerted for Microphone & Camera Access

• Tap "Allow"

If that doesn't work, see the steps below

Check camera access is enabled on iOS

• Open the Settings app

• Tap on Safari > Camera

• Scroll down to Camera & Microphone

• Confirm that "Ask" or "Allow" is checked  

• Retry the "Refresh the call" steps, above.