Getting help from Pactima's Support team during live ceremony

Encountering hiccups during a live eSignature ceremony is not pleasant. Whether it's a technical glitch or a procedural query, Pactima's support team is on standby to assist you, ensuring a smooth and professional experience for both you and your client.

Here's what to do if you need assistance mid-ceremony:

1. Access Support:

   • Look for the 'More' option, represented by three horizontal or vertical dots, typically located on the left side of your ceremony interface.
   • Click on 'Get Help' from the dropdown menu.

2. Engage in a Support Chat:

   • Selecting 'Get Help' will launch a chat window on your side of the ceremony screen.
   • This feature is private and will not disrupt or even appear to your client, maintaining the professionalism of the ceremony.

3. Prompt Response:

   • Once you send your query, you can expect a swift response from our support team.
   • We pride ourselves on our quick turnaround times, understanding the importance of timely assistance during live procedures.

4. Privacy Maintained:

   • You can rest assured that the interaction with the support team remains confidential and invisible to the client.
   • This allows you to resolve issues without affecting the client's experience.